# ERP Customer Service

Customer Service# Open Communications & Powerful Automation To Drive Resolutions

Merchants and independent sales agents deserve exceptional customer service. Your financial organization deserves a customer service solution that is up to the task.

[Schedule a Demo](/demo/)

## Correlate, Analyze, Implement

### Comprehensive CRM Capabilities For Exceptional Customer Service and Support

Upgrade from archaic email-based ticketing systems and bare bones functionality to a fintech-grade support system that will allow you to delight your customers while saving sales and support time and money.

![Custom_portal_icon](https://www.luqra.com/wp-content/uploads/2022/08/Custom_portal_icon.png)

Fuse any and all customer touchpoints across teams into a seamless experience for merchants and independent sales agents

![Charts_icon_6](https://www.luqra.com/wp-content/uploads/2022/08/Charts_icon_6-768x768.png)

Automate and streamline support workflows to ensure timely communications amongst teams and speedy resolution for customers

![customer_support_icon](https://www.luqra.com/wp-content/uploads/2022/08/customer_support_icon.png)

Stop customer support cases and tickets from “falling through the cracks” with powerful communication tools to improve resolution times

![chat_icon](https://www.luqra.com/wp-content/uploads/2022/08/chat_icon.png)

Provide timely in-system merchant communications to avoid penalties and fines via an announcement capability

[Schedule a Demo](/demo/)

## End to End Communications

### From Case Management To Resolution And Reporting

Luqra's customer support capabilities were built from the ground up to create an exceptional Bank & FinTech support platform with a single goal: deliver an exceptional customer experience.

[Schedule a Demo](/demo/)

Merchants and agents can submit tickets through the online portal, with automatic ticket routing to the appropriate department

Manage all events and actions via a single user-friendly system interface

Open tickets internally or direct to both merchants and agents

Multi-channel support, including email, SMS text, phone, etc.

Enterprise-grade reporting and analytics of customer support KPIs

Robust alerting and SLA functionality to keep sales and customer support teams abreast of timely issues that need resolution

In-system announcement capability allows customer notifications when user logs in and supports email, SMS text and social media; ability to parse system announcements by user type

## See For Yourself

### Schedule a Demo

Learn how Luqra ERP empowers Banks, financial institutions, and FinTechs with futureproof automations and ticket management tools that streamline customer resolutions and communications.

[Schedule a Demo](/demo/)